A Brief History of Communication is a YouTube video which will need to be shown by the teacher if access is unavailable to students.

Non-verbal communication

The website on non-verbal communication examines elements such as body language, eye contact, gestures and posture.

Written communication

When completing this activity students may identify more than one example of written communication.

To access and complete the communication quiz students will need to scroll half way down the web page.

The video on Phone etiquette training will need to be shown by the teacher if student access is unavailable.

The teacher will need to create an account with bubbl.us to complete this task and then export the work created by the students. This can then be emailed to the class, saved on Google Drive or Office 365 or placed on a student share drive.

BSBCMM201 Communicate in the workplace

This resource can also be linked to other competencies

BSBWOR203 Work effectively with others

BSBWOR204 Use business technology

1. Gather, convey and receive information and ideas

2. Complete workplace documentation and correspondence

3. Communicate in a way that responds positively to individual differences

1.1: Collect information to achieve work responsibilities from appropriate sources.

1.2: Use method/s and/or equipment to communicate appropriate ideas and information to the audience.

1.3: Use effective listening and speaking skills in verbal communication.

2.4: Complete workplace forms and documentation in a clear, concise and easy to read format

3.1: Value all individuals and treat them with respect, courtesy and sensitivity.

3.3: Use communication to develop and maintain positive relationships, mutual trust and confidence.

3.4: Make efforts to use basic strategies to overcome language barriers.