Preparing a Chromebook

BEFORE you can enrol a Chromebook into the department's Google domain, you may need to prepare it. Complete the steps under the correct description below to prepare your Chromebook.

DO NOT enrol personal Chromebooks owned by students or staff (BYODs)

NOTE: Did your school buy non-contract Chromebooks that you would like to enrol into the DoE Google domain? Or have you built old computers using Neverware CloudReady that you would like to enrol? If yes, you must read this advice first.

Confirm that the date and time are set correctly. If not, fix it. Also check the version of ChromeOS before enrolling it. You should have at least v72 for optimal results. If not, update it first! HELP! I have v70 or earlier!

If your Chromebook has never been configured and used, turn on your Chromebook to get to the Welcome screen then jump straight to the enrolment steps in the next column.

If your Chromebook was previously used as an unmanaged device, complete the "Powerwash" steps to prepare the Chromebook before it can be enrolled.

1. Logon to the Chromebook using a Google account (DoE or private). You cannot Powerwash if you logon as Guest.
2. Click on the profile pic at bottom-right of screen
3. Click on Settings icon
4. Scroll to the bottom of the settings screen and expand “Show advanced settings”
5. Scroll to the bottom of the screen and select Powerwash
6. Select Restart
7. Click Powerwash
8. Click Continue
9. When complete, the Chromebook will restart and will display the Welcome screen. Jump to the enrolment steps in the next column.

If your Chromebook was previously enrolled in a Google domain, whether private or the department's and you need to re-enrol it into the DoE domain, it will need to be totally wiped first.

1. If the device was enrolled in a private G Domain, you must first deprovision it using the domain admin console
2. With the Chromebook turned on, hold down ESC and Refresh keys and press the Power button or key:
3. After a short while, you'll see a screen like this. Press CTRL+D
4. Press Enter when you see this:
5. Press the Spacebar at this screen:
6. Press Enter to confirm turning on OS Verification at the next screen
7. After a short while, the Chromebook will restart and display the Welcome screen. Jump to the next section.

Enrolling a Chromebook

Once your Chromebook has been prepared, you can complete these steps to enrol it into the department's Google domain. This guide expects your school to have department-standard Wi-Fi, configured with a detnsw SSID.

1. At the Welcome screen, click the Let's Go button
2. In the Connect to network menu, click detnsw
3. In the Join Wi-Fi network pop-up, enter the following settings:EAP method: PEAP
   Phase 2 authentication: automatic
   Server CA certificate: Do not check
   Identity: Your DoE account name in the form first.last@det.nsw.edu.au
   Password: Your account password
   NOTE: If you know it, you can use your school's Wi-Fi service account credentials here instead. Set other fields as shown above.
4. When done, click Connect
5. After the Wi-Fi network has been successfully joined, the Terms and conditions screen appears. Ignore it and go down to the bottom-right near the time display and click the WiFi icon next to the time. The detnsw wi-fi should say Connected. Then click the Gear icon at the top-right on the Network window
6. In the proxy section for detnsw a. Click the image above for a larger view. The setting shown at the top should work for any Chrome OS version other than 74.
   b. If your Chromebook is on v74, choose Automatic proxy configuration and type in the PAC file carefully.
   c. click the X at the top-right of the window to close the pop-up.
   

You have successfully joined Wi-Fi and connected to the internet with the Chromebook and are ready to enrol the device. This process can be completed by any staff member that is based at the school.

7. Click Accept and continue on the Terms and Conditions screen.
8. At the Sign into your Chromebook prompt press CTRL+ALT+E on your keyboard - This should change the screen title from "Sign in to your Chromebook" to "Enterprise Enrolment". If not, click on More options and select Enterprise enrolment
9. Type your DoE account name with @education.nsw.gov.au added then click NEXT
10. The DoE Portal authentication screen will appear. Input your normal DoE account name (first.last) - without anything added to the end. Enter your password
11. The following screen may or may not appear. If you like, you can number each Chromebook (001 through nnn) and then enter device info in this form, or just skip it. Asset Identifier: CBnnn - eg. CB001
    Device Location: Your school's code - eg. 4992. Then click NEXT.
12. Click Finished on the Successful Enrolment screen

Chromebook Logon

Once the device is enrolled, any DoE student or staff member can logon. The DoE portal logon screen will appear on startup. Just enter your DoE account name (first.last) and your password and you'll be logged on.

When you start the Chrome browser the first time, the usual DoE proxy pop-up will appear. This time, enter the same credentials, however, include @det.nsw.edu.au on the username. Press Enter or click Log In when done

Further advice on user logon and sharing Chromebooks can be found in this separate FAQ fact sheet.

Getting support

Enrolling Chromebooks into the DoE Google domain is a self-service process completed by following this guide. If you have difficulties following this guide, your local schools support team may be able to assist by clarifying the instructions and answering your questions.

There is also an active Chromebooks support group on the department's Yammer service where questions can be asked, or previous discussions can be searched for and read.