Sample conversation

You: Good afternoon, Jan Brady speaking. How can I help you?

Caller: May I speak to Steve Wales please?

You: I’m sorry Mr Wales is not in the office. May I take a message?

Caller: My name is Jim Nikes from Ace Security. Would you tell Mr Wales that I shall be unable to make our 3.30 pm appointment at your office today. Can he call me back so we can organise another time?

You: May I have your number please?

Caller: 9999 9982

You: Thank you, Mr Nikes. I’ll ask Mr Wales to call you on 9999 9982 by 2.00 pm.