Issues to consider

• Language: is it concise, clear, purposeful, appropriate, grammatically correct, culturally sensitive?

• Tone: is it courteous, using clear voice; is the volume audible?

• Format and structure: does it allow for rephrasing, active listening and asking questions for clarification?

• Audience: have their interests, age levels, needs, interaction and engagement been considered?

• Message: is it important, valid, purposeful, clear; is it more appropriate to be delivered verbally or in writing?

• Outcomes: are there indicators to prove that effective communication has been achieved?