Citrix Receiver 14.9 for eT4L Windows

The supported Citrix client is available for eT4L schools for easy deployment to eT4L desktops, laptops and tablets using the Universal Desktop Manager (UDM) tool. Please note that Citrix clients are no longer available for download from the OASIS portal Downloads page. A client installer for unmanaged or BYOD Windows devices can be found further below.

Deployment via UDM in eT4L schools

The supported Citrix Receiver package can be found under Enterprise Licenced Software in UDM as shown below.

By following the normal UDM software deployment process, you can deploy Citrix Receiver 14.9 to selected computers. However, any PC that already has access to OASIS, EBS4 or SAP GUI via an older Citrix client must have that client removed. To assist with this, the Citrix Receiver package in UDM will automatically run a clean-up process as its first step.

In some cases, the Citrix Receiver deployment process will complete, but the Citrix Receiver does not install to the device. This is usually because the clean-up process requires a restart of the PC before installation can continue. Rather than attempting to deploy the software again, first try restarting the PC to allow the task to continue.

Unmanaged (BYOD) Windows devices

For schools not yet migrated to eT4L Services, the UDM tool is not available, so installation of Citrix Receiver v14.9 must be performed manually at each PC where it is needed.

It's the same situation for unmanaged Windows devices such as staff BYODs. You will need to be logged on as a user with local administrator access. Typically, the school’s ICT Coordinator or technical support person can do this. The deployment package for Citrix Receiver has been made available on ITD’s FTP Server – (copy the link address below and paste it into My Computer then press Enter). Staff ticked as members of the SWIM group in AMU can access this share (from school only).

Right click this hyperlink and choose Copy Link Address (IE) or Copy Shortcut (Chrome)

Copy the CitrixReceiver4.9_AV14_9_0_2539_PV4_1 folder to a USB stick or an appropriate share on the school’s server, then browse to that folder on the PC where Citrix Receiver needs to be installed and double-click the setup.vbs file. This installer will run the same clean-up process as its first step and may require a restart of the PC if installation fails, followed by running setup.vbs a second time.

Configuring Citrix Receiver for Windows

A PDF guide for manually installing Citrix Receiver and configuring Kiosk accounts is available here. If you require assistance with this process, please log a call with EdConnect at 1300 32 32 32 option 5 for ICT support. Please supply the computer name/IP address of the PC and details of the problem you are experiencing.

Citrix Receiver 12.4 for MacOS

Installing Citrix Receiver for Mac OS is a manual process. It can be installed on OS versions 10.9 and later. This advice is for both school-owned and BYOD Macs. Please note that the vendor advises that ebs:Central isn't supported on MacOS devices. While it may appear to function correctly, some functions may not. If you find certain functions do not work, it is advised to complete those functions on a Windows PC.

Download and run the MacOS installer

Download the supported installer for MacOS from the official Citrix website. Save to your desktop and run as normal.

Click Cancel if prompted for email or server address.

Activate Citrix Plugin for Safari / Firefox

1. Open Safari
2. Choose Preferences...Security tab...Plug-in Settings
3. Set Citrix Receiver to On for When visiting other websites
4. Click Done, then restart Safari

Many users have reported that Firefox offers a more stable operating environment than Safari on Mac. NOTE: Firefox is only compatible up to version 49.0.2 - download the installer for this older version if you don't aldready have it. Newer versions do not support plug-ins and are unable to work with Citrix Receiver. It is important to turn off auto-updates in Firefox as well.

1. Open Firefox v49.0.2 and choose Tools...Add-ons
2. Click Plugins at left and set Citrix Receiver to Always Activate

3. Close and restart Firefox.